VIARTEM / INFORMATION

Terms and conditions

Effective from: 27 October 2026

Section 1. Seller details

The online shop at sklep.viartem.pl is operated by VIARTEM Spółka z ograniczoną odpowiedzialnością, with its registered office in Trzebiatów, Poland.

Address: ul. Henryka Sienkiewicza 6, 72-320 Trzebiatów, Poland
Tax identification number (NIP): 8571937218
REGON: 526091165
KRS: 0001052477
Registry court: District Court Szczecin-Centrum in Szczecin, 13th Commercial Division of the National Court Register
Share capital: PLN 5,000
E-mail: sklep@viartem.pl
Phone: +48 728 511 484

These terms govern use of the Shop, placing orders, concluding and performing sales contracts, and the rights and obligations of the Seller and Customers. Delivery is available within Poland and to the international destinations listed below.

Section 2. Definitions

Seller - VIARTEM Spółka z ograniczoną odpowiedzialnością, ul. Henryka Sienkiewicza 6, 72-320 Trzebiatów, Poland, NIP 8571937218, REGON 526091165.
Shop - the online shop at sklep.viartem.pl.
Customer - an individual, legal person or organisational entity placing an order or using the Shop.
Consumer - an individual making a purchase not directly related to their business or professional activity.
Sole trader with consumer rights - an individual entering into a contract directly related to their business where the content of the contract shows that it is not of a professional nature for that individual.
B2B Customer - a business entering into a contract in the course of its business activity where the contract is of a professional nature for that business.
Product - movable goods offered in the Shop, in particular a wind turbine, wind turbine controller, control unit, equipment or accessory for small-scale wind energy installations.
Calculator - the analytical tool at kalkulator.viartem.pl used to generate indicative wind reports.

Section 3. Product characteristics and technical requirements

Products offered in the Shop are technical equipment intended for small-scale wind energy applications, including on-grid, off-grid and hybrid installations. They require appropriate selection, professional installation and integration with the electrical system in accordance with applicable standards, technical regulations and grid operator requirements.

Product selection should take account of local conditions, electrical installation parameters, wind conditions, grid loading and applicable building and energy regulations.
Installation should be carried out only by persons with appropriate electrical qualifications and the required authorisations.
The Customer is responsible for obtaining any permits, submitting notifications or obtaining administrative decisions required for the project.
Product descriptions, datasheets, technical documents and CE certificates are provided for information and do not replace a construction design, electrical design or as-built documentation.

The Seller does not provide design, installation or technical consultancy services as part of the sales contract unless a separate agreement expressly provides otherwise. Reports and selection information are indicative and should be verified by a qualified designer or installer.

Section 4. Orders and conclusion of the contract

Orders may be placed through the Shop at any time. To place an order, the Customer adds a product to the basket, provides the information required to fulfil the order, selects an available delivery and payment method, accepts these terms and confirms the order using the 'Place order and pay' button or an equivalent button.

Placing an order constitutes an offer to enter into a sales contract. The contract is concluded when the Customer receives confirmation that the order has been accepted for fulfilment, sent to the email address provided when placing the order.

The Seller may decline to fulfil an order if incorrect information has been provided, the product is unavailable or circumstances prevent fulfilment. In that case, the Seller will inform the Customer and refund any payments received.

Section 5. Prices and payments

Prices in the Shop are stated in Polish zloty and include VAT unless otherwise indicated.
Delivery within Poland is included in the product price unless the product description, basket, checkout or individual arrangements with the customer state otherwise.
The total order amount is shown in the basket and at checkout before the order is placed.
The Seller may change product prices. Price changes do not affect orders already confirmed by the Seller.

Available payment methods are shown at checkout. The Shop may offer card and electronic payments processed by Stripe, Apple Pay, Google Pay, bank transfer and cash on delivery, provided the method is enabled and available for the particular order.

Electronic payments are processed by Stripe. The Seller does not store complete payment card details.

Section 6. Invoices and sales documents

The Seller issues a VAT invoice at the Customer's request, based on the details provided in the order form. The invoice may be sent electronically to the Customer's email address unless the Customer expressly requests a paper invoice.

Section 7. Delivery

Delivery within Poland and to the international destinations listed below.
Standard delivery within Poland for products in stock usually takes 2-5 working days from order or payment confirmation, unless stated otherwise for the product. WindSter 10 kW: up to 7 working days before dispatch; transit time is additional.
Due to the size and weight of some products, delivery may be by courier, pallet shipment or freight service.
Before dispatch, the Seller may contact the Customer to confirm delivery details and receipt arrangements.
Product documents, in particular available datasheets and CE documents, are made available on the product page, provided electronically or included in the shipment, as applicable.

On receipt, the Customer should check the packaging and product. If visible damage is found, we recommend completing a damage report with the carrier and contacting the Seller.

Section 8. Right of withdrawal

Consumers and Sole traders with consumer rights may withdraw from a distance contract within 14 days without giving a reason, subject to the exceptions provided by law and these terms.

The withdrawal period starts when the Customer, or a third party designated by them other than the carrier, takes possession of the product.
A notice of withdrawal may be sent by email to sklep@viartem.pl or in writing to ul. Henryka Sienkiewicza 6, 72-320 Trzebiatów, Poland.
Return products to: ul. Henryka Sienkiewicza 6, 72-320 Trzebiatów, Poland. The Customer should return the product no later than 14 days after withdrawing from the contract.
The Customer bears the direct cost of returning the product unless the Seller has agreed to cover it or failed to inform the Customer that they must bear this cost.
For returns from Poland, we do not charge a return handling fee or a restocking fee.
The customer arranges return transport, for example through a carrier of their choice, and pays its direct cost subject to the conditions stated above. Delivery included in the product price does not mean free return transport.
These cost rules apply to withdrawal without giving a reason. They do not affect the customer's statutory rights or the seller's obligations concerning the costs of complaints about goods that do not conform to the contract.
Due to the size and weight of the products, the Customer should allow for higher return costs for freight or pallet shipments.
Payments will be refunded no later than 14 days after receipt of the withdrawal notice. The Seller may withhold the refund until the product or proof of its return has been received.

Estimated return transport costs within Poland

The amounts below, including VAT, cover return transport of one complete turbine from within Poland to Trzebiatow (72-320). These are indicative epaka quotes dated 27 October 2026, not fees charged by VIARTEM for accepting a return. The customer chooses the carrier and arranges transport.

Model	Estimated cost including VAT
FT-2000L2	PLN 157.97
FT-3000L1	PLN 888.94
FT-5KPE	PLN 812.42
FT-10KFE	PLN 1,350.01*

Quotes were checked for dispatch from Warsaw (00-001), and also from Rzeszow (35-001) for FT-3000L1 and FT-5KPE. They are not guaranteed or maximum rates for every address in Poland. The actual cost depends on the address, packed dimensions and weight, carrier, insurance cover, and loading and unloading arrangements.

FT-2000L2 was quoted as two separate parcels. For FT-3000L1, FT-5KPE and FT-10KFE, two palletised units or crates on skids were assumed. Final dimensions and weights must be checked after packing; additional packaging, pallets and skids are not included in the quoted transport costs.

* The FT-10KFE quote included insurance up to PLN 15,000, below the full product value. Transport with full-value insurance requires a separate quote; PLN 1,350.01 is not a complete quote for that cover.

These amounts do not cover returns from outside Poland or multiple products. Before purchasing, you can contact the shop for help estimating the cost for a specific address and set of products.

Exceptions to the right of withdrawal are set out in Article 38 of the Polish Consumer Rights Act. They include non-prefabricated goods made to the consumer's specifications or clearly personalised, and goods which, after delivery and by their nature, become inseparably combined with other items.

Installing a turbine or its accessories does not automatically remove the right of withdrawal. Ordering a standard product from a supplier does not make it a custom-made product. A statutory exception applies only if its conditions are met in the specific case.

The consumer is liable for diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning, unless the Seller failed to provide the statutory information about the right of withdrawal. Liability for diminished value does not automatically remove that right. These rules also apply to business customers with consumer rights to the extent provided by law.

Section 9. Goods not conforming to the contract

The Seller is liable to Consumers and Sole traders with consumer rights for products that do not conform to the contract under the Polish Consumer Rights Act. The Customer may initially request repair or replacement and, in the cases provided by law, a price reduction or withdrawal from the contract.

Rights relating to non-conformity do not apply where the non-conformity results solely from incorrect installation by the Customer or persons acting on their behalf, use contrary to the instructions, unauthorised product modifications or mechanical damage occurring after handover.

Section 10. Manufacturer's warranty

The Seller may provide the Customer with warranty documents issued by the manufacturer where such a warranty is offered. The manufacturer's warranty does not restrict, exclude or suspend the Customer's rights arising from the Seller's liability for goods not conforming to the contract.

Section 11. Complaints

Complaints may be submitted by email to sklep@viartem.pl or in writing to ul. Henryka Sienkiewicza 6, 72-320 Trzebiatów, Poland. The complaint should include the Customer's details, order number or purchase date, a description of the non-conformity or defect, the requested remedy, and photographs or video where available and helpful in assessing the complaint.

The Seller will assess complaints within 14 days of receipt. Products returned under the complaints procedure should be sent to ul. Henryka Sienkiewicza 6, 72-320 Trzebiatów, Poland. Before returning a product, the Customer should contact the Seller to agree on transport arrangements.

Consumers may seek help from the competent Consumer Ombudsman or an authorised consumer alternative dispute resolution body. Information about these bodies is provided by UOKiK: https://polubowne.uokik.gov.pl/.

Section 12. VIARTEM Calculator

The Shop may link to the VIARTEM Calculator at kalkulator.viartem.pl. Calculator reports are provided for information and preliminary assessment only. They are not a construction design, electrical design, technical documentation or a guarantee of a particular energy yield. Decisions to purchase and install a product should take account of individual site conditions and an assessment by a qualified designer or installer.

Where the Shop offers a promotion using the SKLEP.VIARTEM code, the detailed conditions are set out in separate Promotion terms.

Section 13. User account

Customers may, but are not required to, create a Shop account. An account makes it easier to track and manage orders. Customers must keep their login details confidential and may request deletion of their account at any time by contacting the Seller.

Section 14. Personal data and cookies

The Seller is the controller of Customers' personal data. Details of data processing and the use of cookies are set out in the Privacy policy and Cookie policy.

Section 15. Seller's liability

The Seller takes due care when describing products; however, the manufacturer may make technical changes. If the Shop description differs from the current product specification, the Customer retains the rights provided by the applicable law.

To the extent permitted by law, the Seller's liability to B2B Customers for non-performance or improper performance of the contract may be limited to the value of the order concerned.

Section 16. Final provisions

These terms take effect upon publication on the Shop website and apply to contracts concluded from that date. Matters not covered by these terms are governed by Polish law, in particular the Civil Code, the Consumer Rights Act and the GDPR.

Disputes with Consumers are resolved by the competent ordinary court under the Code of Civil Procedure. Disputes with B2B Customers will be resolved by the court with jurisdiction over the Seller's registered office unless mandatory provisions require otherwise.

Appendix 1 - model withdrawal form

To: VIARTEM Spółka z ograniczoną odpowiedzialnością, ul. Henryka Sienkiewicza 6, 72-320 Trzebiatów, Poland, email: sklep@viartem.pl

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ..........................................................

Order number: ..........................................................
Date of contract / receipt of goods: ..........................................................
Consumer's full name: ..........................................................
Consumer's address: ..........................................................
Consumer's signature, if submitting this form on paper: ..........................................................
Date: ..........................................................

International delivery

Germany, Sweden, Norway, Denmark, the Netherlands, Croatia, Estonia, Lithuania and Latvia.

The customer pays shipping. Payment is in PLN and in advance; cash on delivery is not available.
International delivery is calculated as the sum of each product's shipping rate multiplied by its quantity. This also applies to multiple-unit and mixed orders. If any product or the selected country has no agreed rate, the whole order requires an individual quote before purchase. This includes Norway and FT-10KFE.
Delivery times are confirmed for each shipment. The standard 2-5 working days applies to domestic delivery in Poland, not international shipments. WindSter 10 kW: dispatch within 7 working days; transit time is additional.
Norway: customs clearance, import taxes and carrier fees must also be confirmed before ordering.

For a quotation, contact sklep@viartem.pl.