Returns and withdrawal

This page explains returns and withdrawal from contracts in the VIARTEM shop. The full provisions are also included in the Terms and Conditions.

Right of withdrawal

Consumers and sole traders entitled to consumer protection under Polish law may withdraw from a distance contract within 14 days of receiving the product, subject to the exceptions provided by law and the shop's Terms and Conditions.

• A notice of withdrawal may be emailed to sklep@viartem.pl or in writing to ul. Henryka Sienkiewicza 6, 72-320 Trzebiatów, Poland.
• Returns address: ul. Henryka Sienkiewicza 6, 72-320 Trzebiatów, Poland.
• The customer should return the product no later than 14 days after withdrawing from the contract.
• The customer bears the direct cost of returning the product unless the Seller agrees to cover it or has not informed the customer of this obligation.
• For returns from Poland, we do not charge a return handling fee or a restocking fee.
• The customer arranges return transport, for example through a carrier of their choice, and pays its direct cost subject to the conditions stated above. Delivery included in the product price does not mean free return transport.
• These cost rules apply to withdrawal without giving a reason. They do not affect the customer's statutory rights or the seller's obligations concerning the costs of complaints about goods that do not conform to the contract.
• Due to the size and weight of turbines and certain accessories, a return may require pallet or freight transport.
• Refunds are made no later than 14 days after receipt of the withdrawal notice. The refund may be withheld until the product or evidence of its return has been received.

Estimated return transport costs within Poland

The amounts below, including VAT, cover return transport of one complete turbine from within Poland to Trzebiatow (72-320). These are indicative epaka quotes dated 27 October 2026, not fees charged by VIARTEM for accepting a return. The customer chooses the carrier and arranges transport.

Model	Estimated cost including VAT
FT-2000L2	PLN 157.97
FT-3000L1	PLN 888.94
FT-5KPE	PLN 812.42
FT-10KFE	PLN 1,350.01*

Quotes were checked for dispatch from Warsaw (00-001), and also from Rzeszow (35-001) for FT-3000L1 and FT-5KPE. They are not guaranteed or maximum rates for every address in Poland. The actual cost depends on the address, packed dimensions and weight, carrier, insurance cover, and loading and unloading arrangements.

FT-2000L2 was quoted as two separate parcels. For FT-3000L1, FT-5KPE and FT-10KFE, two palletised units or crates on skids were assumed. Final dimensions and weights must be checked after packing; additional packaging, pallets and skids are not included in the quoted transport costs.

* The FT-10KFE quote included insurance up to PLN 15,000, below the full product value. Transport with full-value insurance requires a separate quote; PLN 1,350.01 is not a complete quote for that cover.

These amounts do not cover returns from outside Poland or multiple products. Before purchasing, you can contact the shop for help estimating the cost for a specific address and set of products.

Exceptions to the right of withdrawal

Exceptions to the right of withdrawal are set out in Article 38 of the Polish Consumer Rights Act. They include non-prefabricated goods made to the consumer's specifications or clearly personalised, and goods which, after delivery and by their nature, become inseparably combined with other items.

Installing a turbine or its accessories does not automatically remove the right of withdrawal. Ordering a standard product from a supplier does not make it a custom-made product. A statutory exception applies only if its conditions are met in the specific case.

The consumer is liable for diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning, unless the Seller failed to provide the statutory information about the right of withdrawal. Liability for diminished value does not automatically remove that right. These rules also apply to business customers with consumer rights to the extent provided by law.

Contact us about a return

Before returning a product, we recommend contacting the shop to arrange a safe transport method: sklep@viartem.pl, telephone +48 728 511 484.